COVID-19 and CHRISTMAS
During the Covid-19 outbreak it is not unusual to experience delays in delivery. We continue to dispatch orders as usual (always within 1 working day of purchase), however with a huge increase in parcels over the Black Friday/Christmas period further delays in delivery are expected at The Royal Mail. The Post Office are working exceptionally hard so please be patient and allow sufficient time for delivery to be attempted. Thank you!
IMPORTANT: FOR A FAST AND GUARANTEED UK SERVICE PLEASE OPT FOR SPECIAL DELIVERY AT CHECKOUT.
We offer free delivery on UK orders over £20. Please make sure you select the correct option at checkout (other options are available). If you select free shipping your order will be sent by Royal Mail 2nd class post.
We also dispatch world wide, details below. The cost of shipping can be calculated in the shopping cart without putting in your full details.
Shipping is weight based so costs will change for different orders.
Lyonsleaf take customer service very seriously. We can't offer a service like Amazon Prime (although our products are available via Prime on Amazon.co.uk) we do, however, dispatch as fast as a rural, family business can. We do support our local Post Office and we actually drive there each day in time for the postmaster to process all the parcels before the last collection.
Should you have any problem with delivery, please contact us and we will ensure any problems get sorted out as soon as possible.
If you want us to put an instruction for the person delivering the parcel, just specify in the 'comment' section at check out - eg "please leave parcel in porch if not in"
We always dispatch parcels within 1 working day of receiving an order. We work Monday to Friday.
If you order before noon (GMT) your order will almost always be dispatched the same day. Because we are a family business on very odd occasions, especially in school holidays we have to go to the post office a little earlier so we cannot always guarantee this. If necessary you can contact us to check if we can still dispatch your order that day.
We dispatch via Royal Mail and once the parcel has left us we have no direct control over it's destiny. However we do have a delivery status number. This number helps us find out if a delivery has been made or attempted. So if you parcel does not arrive in the expected time you can contact us via the contact us page and we can give you the number and/or check it for you.
Most 'lost' parcels arise from the fact that a delivery has been attempted when the customer is out and a card has not been left or it has been lost (we think they sometimes get tucked in the piles of junk mail we all receive). If this happens we can send you a the number and you can arrange a re-delivery via the Royal Mail.
Royal Mail delivery times
1st Class: 1-2 days after dispatch - so if you order Monday afternoon, we dispatch on a Tuesday it should arrive Wednesday or Thursday.
2nd Class: 2-3 days after dispatch.
Free Shipping (available on UK orders over £20) If you select 'Free Shipping' your parcel will be sent 2nd class.
Please Note: There are no guarantees with 1st or 2nd class post, so it could take longer.
Special Delivery: This is guaranteed for the next working day after dispatch - so if you ordered on a Monday afternoon, we'll dispatch on a Tuesday - it's guaranteed for Wednesday morning before 1pm.
Please note: Special delivery is not guaranteed for Saturday delivery, so if you order on a Thursday afternoon, or Friday Morning you might neot get it until Monday - it does, however, usually turn up on a Saturday in this case.
UK parcels over 2kg will be sent by an overnight courier (regardless of of which shipping method you choose) you will be sent a tracking number in this case and should you miss the delivery you can contact the courier to re-deliver. You can see the approximate weight of your order in the shopping cart, but be aware it is approximate, if it says just over 2kg it may still go by Royal Mail.
You can select a "Tracked and Signed For" service to European countries or service with "No Tracking". We can not track parcels sent without tracking. Most European parcels take 5-7 days to arrive, but it varies according to the national postal service of the country it is being sent to. We will not act to resolve a lost parcel until 12 working days have passed if 'No Tracking' has been selected.
Parcels over 2 kg to Europe will be sent via courier which normally takes 2-3 days, again it does vary from country to country. In this case you will receive a tracking number and should you miss the delivery you can arrange a re-delivery. You can see the approximate weight of your order in the shopping cart, but be aware it is approximate and if it says just over 2kg it may still go by post.
Outside of Europe
Parcels to the rest of the world are all sent tracked. The type of service depends on the national postal service receiving the parcel. It will be sent "Tracked" by default (you will not need to sign for it) if the country does not support that service it will be sent "Tracked and Signed" if the country does not support tracking at all it will be sent "Tracked" until it leaves the UK.
World wide tracking is quite expensive, but very reliable. Most parcels take 5-10 working days to arrive, however very occasionally things get delayed at customs. You can buy most of our products at www.lovelula.com and they offer world wide free shipping on orders over £10, however we do hear it takes a little longer to arrive.
We now offer a courier service to America and Canada. This is usually much quicker than the post, but we can't guarantee you parcel won't get held up with customs. Courier parcels are fully tracked - you will have to sign for them but it should be easy to arrange collection or re-delivery if you miss your parcel.
If you would like a price for a courier service to another country please email us via the contact us page.